Fix a booking
Rebook a cancelled service, move a reservation, or chase a vendor who has gone quiet.
Concierge
A real person who can already see your trip
Not a chatbot loop and not a ticket queue. The concierge opens your itinerary, your bookings and your vendor threads before they reply.
Concierge
What a concierge can actually do
Real actions, not just sympathy
A concierge has permission to change things on your behalf — within the policy you already agreed to.
Find a replacement
Source an equivalent verified vendor at the same price band, usually within the hour.
Sort transport
Get a replacement driver moving when the one you booked has not arrived.
Explain a charge
Walk you through exactly what you paid, what is held, and what is still due.
Escalate
Raise an incident with severity, an SLA, and a named owner inside FERIK.
Answer at 3am
Detty December does not keep office hours, so neither do we.
What you should expect
These are targets we hold ourselves to, and they are visible to you inside every case.
4 min
Average first reply
Under 1 hour
Replacement vendor found
24/7
During an active trip
15 min
Urgent and SOS cases
Ready to book?
You do not have to wait for something to break
Concierge can review your plan before you pay a naira.
