Talk to the right team
If it is about a trip, a booking or a payment, Concierge is faster than email — they can already see your account.
Concierge
Anything about your trip, a booking, a vendor or a payment. Staffed 24/7 during active trips.
- ✓ Average first reply 4 minutes
- ✓ Can act on your bookings
- ✓ In-app, no queue
General enquiries
Press, partnerships and anything not tied to an account.
- ✓ hello@connectahub.com
- ✓ Replies within 2 working days
List your business
For businesses who want to join FERIK Hub or are mid-verification.
- ✓ business@connectahub.com
- ✓ Verification usually takes a day
Send us a message
For anything that is not urgent and not tied to a live booking. If your trip is happening right now, use Concierge instead.
Do not send card numbers, passwords or ID documents by email. We will never ask for them this way.
Ready to book?
Something wrong right now?
If you are mid-trip, Concierge will always be faster than this form.