Privacy Policy
Last updated 8 October 2026. This is a placeholder structure for legal review — the wording is not final and has not been approved by counsel.
Placeholder content. Section headings reflect what the document must cover; the body text is illustrative and must be drafted and approved by a qualified lawyer before launch.
1. What we collect
Account details, traveller profiles and documents you upload, booking history, payment references, messages exchanged with vendors and Concierge, and device and usage data.
2. How we use it
To plan and book the services you ask for, to process payments, to keep you and vendors safe, and to improve the product. We do not sell personal data.
3. Location & tracking
Live tracking is session-scoped and opt-in. It applies to a specific ride or service, ends automatically when that service ends, and is visible only to contacts you nominate.
4. Sharing with vendors
We share only what a vendor needs to deliver your service — typically your name, the booking details and any special requests. Payment details are never shared with vendors.
5. Payments data
Card details are handled by our payment providers. FERIK stores payment references and a ledger of transactions, not full card numbers.
6. The AI concierge assistant
The assistant on the Concierge page is an AI. When you use it, what you type and a read-only summary of your own account (your trips, event tickets, flights, wallet balance and recent wallet activity, open support cases and disputes) are sent to our AI provider, NVIDIA, to write a reply. NVIDIA processes them for us and is based outside Nigeria, so this data is transferred across borders. We keep the chat so you can pick it up again, and our team can read it if you ask to talk to a person. We try to remove pasted card numbers, PINs and passwords before a message is saved or sent, but please do not type them. You can start a new chat at any time. Your chats with the assistant are deleted when you ask us to delete your data from Settings. If you hand a chat to a person, it is copied into your support case, and that copy is kept with that case under our support record retention.
7. Retention
We retain booking and payment records for as long as required by Nigerian tax and financial regulations, then delete or anonymise them.
8. Your rights
You can access, correct, export or delete your personal data from Settings, or by contacting us. Some records must be retained for legal reasons.
9. Cookies
We use essential cookies to run the service and optional ones for analytics. Optional cookies are off until you accept them — see our Cookie Policy (linked in the footer) for what is stored and how to change your choice.
10. Children
FERIK is not intended for under-18s. Managed traveller profiles for dependants are controlled by the adult account holder.
11. Contact
Data protection queries can be sent to privacy@connectahub.com and will be answered within statutory timeframes.
Ready to book?
Questions about these terms?
Our team can point you to the relevant clause, though we cannot give legal advice.